I've been using the fingerprint sensor on the 5X to unlock the device since I received it on the 21st. Today, my phone suddenly stopped recognizing my fingerprint. I went through the following steps:
I'm hesitant to reformat as I'm happy with my device setup and I'm hoping there's a less destructive fix. Am I the only one with this issue? Any suggestions?
It's also worth noting I've made sure the OS is as up-to-date as possible.
- Restarted the device.
- Deleted my fingerprint and tried readding it, but it wouldn't recognize it there either.
- I tried adding all my other fingers with no luck.
- Had my girlfriend try her fingerprint (which she added yesterday).
- Restarted the device again.
I'm hesitant to reformat as I'm happy with my device setup and I'm hoping there's a less destructive fix. Am I the only one with this issue? Any suggestions?
It's also worth noting I've made sure the OS is as up-to-date as possible.
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