I'll start with the details of my phone.
Phone/Model: HTC Desire 626s (0PM92)
Carrier: Virgin Mobile
Android version: 5.1
HTC Sense Version: 7.0
So I bought a new phone from Best Buy yesterday, and transferred my old plan over to this new phone. We got everything activated, and made a call to make sure it worked, and the calling was successful. I figured everything was okay until I received a text from my father and my phone didn't vibrate. I checked my settings and put it into vibrate mode, and it still didn't vibrate on the next text. I downloaded Chomp SMS (I have a pro subscription) and used its "Test notification" function to create a notification similar to that made when I receive a text. Next, I contacted VM customer support and HTC Device support and both told me to restart the phone (which didn't fix anything even after several resets), install a sounds manager app (none of which have seemed to work so far), and finally file a defective product report. I'm hoping I don't have to do this. Any suggestions as to how I should proceed?
Phone/Model: HTC Desire 626s (0PM92)
Carrier: Virgin Mobile
Android version: 5.1
HTC Sense Version: 7.0
So I bought a new phone from Best Buy yesterday, and transferred my old plan over to this new phone. We got everything activated, and made a call to make sure it worked, and the calling was successful. I figured everything was okay until I received a text from my father and my phone didn't vibrate. I checked my settings and put it into vibrate mode, and it still didn't vibrate on the next text. I downloaded Chomp SMS (I have a pro subscription) and used its "Test notification" function to create a notification similar to that made when I receive a text. Next, I contacted VM customer support and HTC Device support and both told me to restart the phone (which didn't fix anything even after several resets), install a sounds manager app (none of which have seemed to work so far), and finally file a defective product report. I'm hoping I don't have to do this. Any suggestions as to how I should proceed?
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